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Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.
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Most Frequently Asked Questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

All Posts > Credit Card

Credit Card Mobile Banking
Your credit card account appears on the home screen of your Mobile Banking App. Simply tap to view transaction history and other information.

Credit Card Online Banking
Your basic credit card information, including balance and transactional history, are available from your home page in Online Banking. To view statements and other information, log into Online Banking, click the Additional Services tab, and then click Credit Card Detail.

Credit Card Security/Fraud
Call Visa at 1-888-886-0083.

Credit Card Online Banking
Log in to Online Banking and select the tab Additional Services, click Credit Card Detail, then select Make A Payment.

Credit Card Debit Card
Open the Wallet app on your iPhone or other compatible Apple device, and follow the on-screen prompts for adding your card. Some cards require further verification—if prompted, call the number provided within the app to complete the process.

And if you’re still having trouble, give us a call at 1-800-880-5328. We’ll walk you through it!

Credit Card Security/Fraud Debit Card
Traveling outside your normal spending zone can trigger account alerts and may even cause your card account to freeze as a precaution, preventing you from making legitimate purchases. Let us know before you go! Call our representatives at 1-800-880-5328.

Credit Card Security/Fraud
To report a lost or stolen credit card or report fraudulent activity, call 1-800-449-7728.