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Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.
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Most Frequently Asked Questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

All Posts > Security/Fraud

Mobile Banking Online Banking Security/Fraud
If your mobile device is lost or stolen, log in to Online Banking as soon as possible and change your password as a precaution. You may also contact your service provider—often, they are able to deactivate or wipe the data from your lost/stolen phone.

Online Banking Security/Fraud
Cookies allow us to recognize particular devices you use to browse and log in to Online Banking, making the process of logging in easier and safer. To enable cookies, open your browser settings and look for cookie settings. If you're having trouble, give us a call at 1-800-880-5328.

Credit Card Security/Fraud
Call Visa at 1-888-886-0083.

Security/Fraud Debit Card
If you know your current PIN, you can change it at any CU Anytime ATM. If you don't know your PIN, stop by any branch or call 1-800-880-5328 to reset it.

Credit Card Security/Fraud Debit Card
Traveling outside your normal spending zone can trigger account alerts and may even cause your card account to freeze as a precaution, preventing you from making legitimate purchases. Let us know before you go! Call our representatives at 1-800-880-5328.

Security/Fraud Debit Card
To report a lost or stolen debit card or report fraudulent activity, call 1-800-880-5328.

Credit Card Security/Fraud
To report a lost or stolen credit card or report fraudulent activity, call 1-800-449-7728.

Online Banking Security/Fraud
Absolutely! Text or e-mail alerts are a great way to manage your spending and stay in the know regarding your money. Set alerts with up to two (2) e-mail addresses and two (2) phone numbers—you can set alerts that help you avoid a low or negative account balance, notify you of unusual account activity, or help you keep track of spending in certain categories.

Log in to Online Banking, and select the Alerts tab to set your account alerts. Note: If you prefer additional contact options, you must first contact a Kirtland FCU representative.