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Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.
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Most Frequently Asked Questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

All Posts > Debit Card

Security/Fraud Debit Card
If you know your current PIN, you can change it at any CU Anytime ATM. If you don't know your PIN, stop by any branch or call 1-800-880-5328 to reset it.

Credit Card Debit Card
Open the Wallet app on your iPhone or other compatible Apple device, and follow the on-screen prompts for adding your card. Some cards require further verification—if prompted, call the number provided within the app to complete the process.

And if you’re still having trouble, give us a call at 1-800-880-5328. We’ll walk you through it!

Credit Card Security/Fraud Debit Card
Traveling outside your normal spending zone can trigger account alerts and may even cause your card account to freeze as a precaution, preventing you from making legitimate purchases. Let us know before you go! Call our representatives at 1-800-880-5328.

Security/Fraud Debit Card
To report a lost or stolen debit card or report fraudulent activity, call 1-800-880-5328.