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Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.
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Most Frequently Asked Questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

Why doesn’t my balance reflect the deposit I just made via Mobile Deposit?

7:26 PM
Normal hold procedures apply to all checks submitted via Mobile Deposit; funds are not immediately available. Funds will become available according to the following schedule:
  • Weekdays: The cutoff for same-day availability is 3:00 p.m. MT and processing will begin at 3:30 p.m. MT. Funds are generally available after 4:30 p.m. MT.
  • Nights/Weekends: Deposits made after 3:00 p.m. MT, or on a weekend or holiday, will process the next business day. Funds will be available after 4:30 p.m. MT next business day after the deposit is made.
  • Large Checks: If your check is greater than $200, the first $200 will be processed normally (weekday/weekend processing schedules apply). The remaining amount will be processed two business days later, in accordance with the Federal Reserve Board Regulation CC.
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