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Routing Number: 307070050
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Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.
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Most Frequently Asked Questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

What steps should I take if my Mobile Check Deposit is declined?

06/27/2017
7:27 PM
We review ALL deposited checks. If your check is rejected, review the check for the following:
  • Make sure the payee is on the account you’re depositing to
  • A missing or irregular payer signature
  • Numeric and written amount variance
  • A missing or irregular endorsement (must have “Mobile Deposit Only” written in the endorsement area), signature, or account number
  • A stale date or missing date
  • An illegible amount
If you discover any of these items, the check will need to be re-issued to you prior to deposit.
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