Exceed the financial service expectations of our members - principally those in the military and in organizations who support the defense of our nation.
To be recognized by our members as their most trusted financial partner. We will continue to grow and adapt to changes in our membership, marketplace and environment.
Just as the military services are true to their stated Core Values to guide them in their mission, Kirtland Federal Credit Union also uses its Core Values as an ethical compass to guide us in serving our members. These values do not change from time to time, situation to situation, or person to person; they are the underpinning of our company culture. These principles, taken together, truly define us on a day-to-day basis, both locally and globally.
We are honest with each other and act with integrity when we serve members. We keep our promises and make clear commitments. We promote and protect the interests of co-workers, members, and the credit union. We safeguard confidential information.
We serve others in the same way we wish to be served. We show respect by being courteous and polite at all times. We are active and attentive listeners and take the extra time or effort to understand others more completely.
We continuously pursue excellence and know that others rely on our skill, knowledge, ability, and willingness to help. We always do our best to promote trust and confidence in the work we do and the credit union we represent.
We use open-minded and objective processes for gathering and evaluating information necessary to make decisions. We make unbiased and impartial decisions. We correct our mistakes promptly and voluntarily.
We exhibit genuine empathy and concern for the welfare of co-workers, members, and others. We give to charities and support worthwhile causes because we care, not to promote personal interests or the credit union.
We understand both the letter and the spirit of the laws and regulations that apply to us, and we obey them. We are an active part of the greater community in which we live and work. We proudly serve members who are serving, or have served, our country in uniform.